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You are distributing your medical devices in Germany and Europe.
Your customers expect a reliable and quick service at fair prices.
To meet this expectation you will need ELSG, because we offer you an extensive and quality-assured service. |
- Logistic handling as picking up defective devices from your customer and bringing them back after repair
- Management of your pool of loaner units, which are provided to your customer during the repair period
- Carrying out repair of devices or boards down to components level
- Execution of Safety Controls
- Execution of preventive maintenance
- Execution of modifications/upgrades according to manufacturer's specifications
- Retraceability of built-in components
- Recording of each repair event
- Extensive quality recording
- If required: Invoicing for repairs to your customer in your name according to your standards
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- Disposition of device-specific parts
- Procurement of spareparts
- Professional storing
- Administration of stock in warehouse
- Sale from ELSG stock to your customers
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If required, we can provide technical device-specific training for hospital technicians or for your representatives in our facilities or elsewhere. |
- Failure statistics according to your criteria
- Evaluation of number of failure events for devices during a stipulated period
- Evaluation of failure events of components for single types of devices
- Other evaluations you might require
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- Manufacturing of specific measuring- and test adapters and measurement features
- Assistance regarding questions of regulatory affairs, as e.g. regarding adapting medical equipment to valid German and European standards and regulations
- Storing of device- and customer data timely unlimited and available to you at any time
- Preparing devices for sale according to your demands (completion, marking, packing, etc.)
- Extensive troubleshooting and online-assistance
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The "Computer-Aided-Data-Distribution and Interchange (CADDI)" - System is a software package developed according to our needs and demands and is permanently updated to meet changing requirements and situations.
It controls the service procedures, the spareparts management, provides the data for statistics and the relevant electronic data for the internet-supported European Service System - ES² and much more... |
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The internet-supported European Service System - ES² is designed as overall European solution for the medical-technical customer service.
It provides various comfortable possibilities to call repair-related informations from the Service Center or give repair-related instructions in real time from any location.
That means you place your repair order with all special instructions directly into our facilities' CADDI-System. You may also check the actual status of our repair order or order device-specific spareparts.
All features of the ES² may be individually authorized for single user groups to be defined by you or the contractor.
Creating the European Service System - ES², we met the target to offer a country overlapping technical customer service for medical devices and systems, enabling you to fully concentrate on the successful distribution of your products. |
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